Incidents and maintenance reported on status page for MentorAPM https://status.mentorapm.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c8a3ffca380b82538bcb8c2f838bb91a.png https://status.mentorapm.com/ en https://status.mentorapm.com/incident/730192 Mon, 22 Sep 2025 14:04:00 -0000 https://status.mentorapm.com/incident/730192#0f87d262bfab13caf302a39fd54f23c25b9b6a896e666797767fc5551f79e820 Incident At 12:43 UTC, a user reported they were unable to log in to MentorAPM (Ticket #MST00000549) using Azure SSO (Microsoft Entra). Our team immediately investigated, identified the issue, and restored services by 14:04 UTC. Non-SSO users were unaffected during this time. The outage was caused by an unexpected expiration of a Microsoft Azure SSO certificate. Once identified, the certificate was replaced and all systems were verified back online across Web and Mobile. To strengthen safeguards, we’ve added new monitoring and alerts to ensure that certificate issues are detected and addressed more quickly in the future. We sincerely apologize for the disruption and appreciate your patience while we worked with Microsoft services to restore normal operations. https://status.mentorapm.com/incident/194266 Sat, 08 Apr 2023 18:08:00 -0000 https://status.mentorapm.com/incident/194266#86a7bcaed396c2e07807d1041c8157d6aba54c733776a370942b1a080bdbc790 Incident Database performance issues have been resolved for all users and availability zones. https://status.mentorapm.com/incident/194266 Sat, 08 Apr 2023 17:44:00 -0000 https://status.mentorapm.com/incident/194266#4e600128a441d1768ea8bdbe369c8b0b10abb79b915fe9e7715e884e64fdbda5 Incident Database performance may be degraded for some users as we perform an upgrade. This will only effect a small number of users out of our primary availability zones. https://status.mentorapm.com/incident/192084 Sun, 02 Apr 2023 14:50:00 -0000 https://status.mentorapm.com/incident/192084#28804f7d57d67a72c8daef3729c77839e2b89adf09d4b833208d810e2de0f1cf Incident Data agent jobs will temporarily error while we migrate code for this months deployment. There is no impact to web applications, mobile, or intelligence users. This notification exists as an acknowledgment that a health check has caught an error and our team is working to correct it. https://status.mentorapm.com/incident/190150 Sat, 25 Mar 2023 09:00:00 -0000 https://status.mentorapm.com/incident/190150#6d6b127a8aa4732bca7d5d2a40b9c2066c0b7684911ada041e8091d5f1d964d8 Incident There is an issue in the background process data agent jobs. There is no impact to web applications, mobile, or intelligence users. This notification exists as an acknowledgment that a health check has caught an unexpected error and our team is working to correct it.